Gardeners Lamorbey Service Terms and Conditions

Introduction. These Terms and Conditions apply to the gardening services provided by Gardeners Lamorbey and set out the basis on which bookings are accepted, work is carried out, and payments are made. By requesting a service from Gardeners Lamorbey, you agree to be bound by these terms. They are intended to create clarity for both the customer and the service provider, helping ensure that all work is arranged and delivered in a fair, lawful, and professional manner.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating as Gardeners Lamorbey, while “you” and “your” refer to the customer, whether an individual, landlord, tenant, business, or other organisation using our services. These terms apply to one-off appointments, recurring garden maintenance, seasonal work, soft landscaping, clearance tasks, and any related services agreed in writing or verbally before work begins.

Nature of the service. The work provided by Gardeners in Lamorbey may include mowing, hedge trimming, pruning, weeding, planting, turf care, clearance, leaf collection, and general garden maintenance. The exact scope of work will depend on what has been agreed at the time of booking. Any tasks not included in the original arrangement may be treated as additional work and may require a revised price, revised schedule, or both.

Booking process. Bookings may be made by telephone, email, online form, or any other method offered from time to time. When making a booking, you must provide accurate information about the property, access arrangements, the condition of the outdoor area, and the type of work required. A booking becomes confirmed only when we have accepted it and, where applicable, any deposit or advance payment has been received.

We may provide an estimated time of arrival or an estimated completion period, but these are not fixed guarantees unless expressly stated in writing. Gardening services often depend on weather, traffic, access, equipment availability, and the condition of the site. Accordingly, Gardeners Lamorbey services may need to reschedule a visit where circumstances outside our control make attendance or completion unreasonable on the planned date.

It is your responsibility to ensure that the property is accessible on the agreed date and that any necessary permissions have been obtained. If gates, keys, parking, permits, pets, or safety restrictions affect access, you must notify us in advance. Where access is not possible, we may treat the appointment as a late cancellation or wasted visit and charge accordingly.

Quotations and estimates. Any quotation issued by Gardeners Lamorbey is based on the information available at the time. If the actual site conditions differ from the description provided, or if hidden issues are discovered after work starts, we may revise the quotation or pause the work until further agreement is reached. Typical examples include unexpected overgrowth, concealed waste, unsafe structures, poor soil conditions, or access difficulties.

Payments. Unless otherwise agreed, payment is due on completion of the service, either on the same day or within the period stated on the invoice. We may request full or partial payment in advance for larger projects, repeat appointments, or work requiring materials to be purchased beforehand. Accepted payment methods may include bank transfer, card payment, or other methods notified at the time of booking.

All prices quoted are usually exclusive of VAT unless explicitly stated otherwise. If VAT applies, it will be shown separately on the invoice where required by law. Late payments may incur interest and reasonable recovery costs, where permitted under the Late Payment of Commercial Debts and related UK legislation. We reserve the right to suspend ongoing services until overdue balances are settled in full.

Cancellations and amendments. You may cancel or amend a booking by giving reasonable notice. If you cancel too close to the appointment date, we may charge a cancellation fee to cover time reserved, staff allocation, and any preparatory costs. The amount charged will depend on how much notice was given and whether any materials, waste arrangements, or specialist equipment were already allocated to your job.

If we must cancel or reschedule due to illness, severe weather, equipment failure, safety concerns, or other reasons beyond our control, we will make reasonable efforts to offer a new appointment. We will not be responsible for indirect losses arising from such changes, provided we act fairly and in good faith. If a deposit has been taken for work we cannot reasonably complete, we may refund it or transfer it to a rearranged date at our discretion, subject to applicable law.

Customer responsibilities. You must ensure the area is reasonably safe for gardening work to take place. This includes warning us of hidden hazards such as underground cables, fragile surfaces, unstable ground, broken glass, aggressive animals, or restricted areas. You must also remove or secure valuables and personal items before work begins. We are not responsible for items that are damaged because they were left in an area where work was being carried out and no warning was provided.

Waste regulations. Waste arising from garden work, including grass cuttings, branches, soil, leaves, and green waste, must be handled in accordance with UK waste regulations. Where we remove waste, it will be transported and disposed of only through lawful and appropriate channels. We may separate recyclable or compostable material from general waste where practical and in line with environmental requirements.

Unless expressly included in the service price, waste disposal may be charged separately. The customer is responsible for informing us if waste contains items that require special handling, such as contaminated soil, asbestos, broken fixtures, treated timber, chemicals, or non-garden household waste. We reserve the right to refuse to remove prohibited, hazardous, or improperly declared waste. If such waste is discovered after work has started, additional charges or suspension of the job may apply.

The customer must not place non-garden materials into waste piles intended for standard green waste collection without prior agreement. If you request that we dispose of waste on your behalf, you confirm that you have lawful authority to do so and that the material has not been contaminated by prohibited substances. We may provide evidence of lawful disposal where reasonably available, but we are not required to supply transport records unless required by law.

Liability and limitations. We will carry out services with reasonable skill and care. However, gardening work can involve living plants, changing weather, variable ground conditions, and existing defects that may affect the outcome. We do not guarantee that plants will survive pruning, transplanting, turfing, or seasonal stress, unless a specific guarantee has been agreed in writing. Natural variation in growth, colour, and regrowth should be expected.

To the fullest extent permitted by law, Gardeners Lamorbey shall not be liable for indirect, consequential, or purely financial losses, including loss of profit, loss of enjoyment, or loss arising from inability to use part of a garden, except where such loss results from our negligence or breach of statutory duty and cannot lawfully be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

If any damage is caused by our proven negligence, our liability will generally be limited to repairing the damage, replacing the affected item, or paying the reasonable cost of repair or replacement, whichever is appropriate and proportionate. Any claim must be notified to us within a reasonable time after the issue is discovered and, in any event, within a period that allows proper investigation. You must take reasonable steps to reduce any loss.

Materials and plants. Where we supply materials, compost, plants, or other items, the customer agrees that natural variation may occur in size, colour, appearance, or performance. Some materials may settle, shrink, fade, or change with weather and use. Unless otherwise agreed, warranties do not apply to failures caused by neglect, lack of watering, unsuitable soil, pests, disease, or adverse conditions beyond our control.

If you supply your own materials, plants, or equipment, you are responsible for their quality and suitability. We will not be liable for poor results caused by items that are defective, inappropriate, or incompatible with the intended work. If we believe a supplied item is unsuitable, we may decline to install or use it, and we may charge for any time already spent assessing or preparing the site.

Access, delays, and force majeure. We are not responsible for delays or failure to perform caused by events outside our reasonable control, including extreme weather, accidents, road closures, labour shortages, strike action, supply issues, public restrictions, or equipment breakdown. Where such events occur, we will try to resume work as soon as reasonably possible. If performance becomes impossible, the affected obligation will be suspended for the duration of the event.

Property care and site conditions. While our team will act carefully, you acknowledge that outdoor work may naturally disturb surfaces, soil, and plant matter. Tracked mud, light scuffing, temporary soil displacement, and similar effects may occur as part of ordinary garden maintenance. We will take reasonable precautions to minimise disruption and clean the work area before departure where practical.

We are not responsible for pre-existing defects, including damaged paving, unstable fencing, weak edging, poor drainage, or decaying structures, unless we have expressly agreed to repair them. If, during the service, we identify a condition that may create a safety risk, we may stop work in that area and inform you that further steps are needed before continuing. This decision is made for safety and compliance reasons.

Termination and suspension. We may suspend or end a booking or ongoing service if you fail to pay, if access is repeatedly denied, if the site is unsafe, if you request unlawful disposal or unsafe work, or if you behave in a threatening, abusive, or discriminatory manner toward our staff. In such cases, you remain liable for any work already completed and for any reasonable costs incurred before termination.

Complaints and disputes. If you are unhappy with any aspect of the service, you should notify us as soon as reasonably possible so the matter can be reviewed. We aim to address concerns promptly and fairly. Any dispute should first be raised through direct communication and given a reasonable opportunity for investigation and resolution before either party pursues legal action. This does not affect your statutory rights.

Variation of terms. We may update these terms from time to time to reflect changes in law, business practice, or the services offered by Gardeners Lamorbey services. The version in force at the time of booking will normally apply to that booking, unless a later change is required by law or is agreed between the parties. Continued use of our services after a revised version is issued constitutes acceptance of the updated terms.

General provisions. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in force. No waiver by us of any breach shall be considered a waiver of any subsequent breach. A failure to enforce any right under these terms does not prevent us from enforcing that right later.

Governing law. These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you a different right that cannot be removed. By booking with Gardeners Lamorbey, you acknowledge that you have read, understood, and agreed to these terms.